Agromedicine – Faculty of Medicine, University of Jember participated in a training session on the use of the UC3 application as part of a workshop themed “Realizing Excellent Service at the University of Jember through Capacity Building for University Service Liaison Officers,” held on Saturday, May 23, 2026. The event took place at the Jubung Vocational Campus of University of Jember.
The training was attended by all UC3 operators and liaison officers from each work unit within the University of Jember. The activity aimed to improve participants’ understanding and capabilities in managing complaint services through the UC3 application so that services for the academic community and the public can be delivered more effectively.
UC3 is a complaint service application within the University of Jember used as a platform for submitting aspirations, complaints, and reports related to services within the university environment. Through this application, various complaints can be addressed quickly, transparently, and in an integrated manner across work units.
The workshop was officially opened by the Vice Rector for Planning, Cooperation, and Information Systems of the University of Jember, Prof. Drs. Bambang Kuswandi, M.Sc., Ph.D.. In his remarks, he emphasized the importance of improving public service quality in higher education institutions through the utilization of integrated information systems.
He also highlighted that service operators and liaison officers play a strategic role in ensuring that every complaint and service request is handled responsively and professionally. Therefore, strengthening human resource capacity is considered an important step in supporting excellent service at the University of Jember.
During the training session, participants received materials on the procedures for using the UC3 application, complaint-handling mechanisms, service disposition workflows, and communication strategies for responding to service users. Participants were also given the opportunity to practice directly through system simulations.
Representatives from FK UNEJ enthusiastically participated in the activity as part of the faculty’s commitment to supporting digital-based service transformation within the University of Jember. Through this training, FK UNEJ’s UC3 operators are expected to provide faster, more effective, and more accountable services to all users.
In addition to enhancing competencies, the workshop also served as a platform for coordination and experience sharing among service operators from various work units. The discussions during the event provided valuable insights into challenges and solutions in managing complaint services within each unit.
The workshop atmosphere was interactive and dynamic. Participants actively discussed strategies for optimizing public services and emphasized the importance of collaboration among work units in supporting a responsive and integrated service system within the University of Jember.
Through this UC3 application training, FK UNEJ hopes that the quality of services for the academic community and the public will continue to improve alongside the strengthening of digital service systems at the University of Jember. With excellent and professional service, the University of Jember is expected to provide better, more transparent, and more trustworthy service experiences for all users.